PSN outage seems to be a serious one... [UPDATED 05/01]
Following a chaotic week, the PlayStation Network is officially down this thursday. Sony took its time to state about these problem, quite discreetly. But the poll done today on mygranturismo.net shows wide concern.
Earlier today, after several days with serious sign in issue with PSN, i wanted to know more about the scope of the problem. I then put a flash poll one the top of every database page seen by connected website users. The aim of this placement was to remove bias where people answer a poll on a dedicated page (where they land when they're likely to have the problem). A time of writing, to the question "Did you experience problems with PlayStation Network connection during last week?", you've been 90 % to answer Yes (45 % "sometimes", 45 % "often").
Currently, Sony doesn't give a time for PSN recovery, but still continue to promote new content on PSN as if everything would be fine.
Sony European Blog manager posted this message this morning: "An external intrusion on our system has affected our PlayStation Network and Qriocity services. In order to conduct a thorough investigation and to verify the smooth and secure operation of our network services going forward, we turned off PlayStation Network & Qriocity services on the evening of Wednesday, April 20th. Providing quality entertainment services to our customers and partners is our utmost priority. We are doing all we can to resolve this situation quickly, and we once again thank you for your patience. We will continue to update you promptly as we have additional information to share."
Sony US and European Blog managers posted this additional information this morning: "Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security. We thank you for your patience to date and ask for a little more while we move towards completion of this project. "
Sony today quote :"Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained."
Sony to offer free content to apologize, with “Welcome Back" program, starting this week.
"Central components of the “Welcome Back” program will include:
- Each territory will be offering selected PlayStation entertainment content for free download. Specific details of this content will be announced in each region soon.
- All existing PlayStation Network customers will be provided with 30 days free membership in the PlayStation Plus premium service. Current members of PlayStation Plus will receive 30 days free service.
- Music Unlimited powered by Qriocity subscribers (in countries where the service is available) will receive 30 days free service.
Additional “Welcome Back” entertainment and service offerings will be rolled out over the coming weeks as the company returns the PlayStation Network and Qriocity services to the quality standard users have grown to enjoy and strive to exceed those exceptions."